Refund policy

Before purchasing a fine art print, please read our returns policy carefully. As our fine art prints are produced to order, we encourage you to consider your choice of artwork carefully before placing your order.

If you have any questions before purchasing, please contact us at hello@carlacoulson.com.

Our fine art photographic prints are produced specifically for each order. For customers outside the European Union, we are therefore unable to accept returns or exchanges simply because you have changed your mind or selected the wrong print or size.

For customers in the European Union, your statutory consumer rights, including the 14-day right of withdrawal, apply as described below.

If you are a consumer residing in the European Union, you generally have the right to withdraw from an online purchase within 14 calendar days, without giving a reason, subject to the exceptions provided by applicable law.

For purchases of fine art prints, the withdrawal period generally begins on the day you receive your order. If your order contains several items delivered separately, the withdrawal period generally begins when you receive the final item.

If you wish to exercise your right of withdrawal, please use our EU Withdrawal Form. You can submit your withdrawal request online and you do not need to provide a reason. You can also request withdrawal by signing into your customer account here.

Your withdrawal is effective when you submit your withdrawal request within the applicable 14-day period. We will send you confirmation of receipt of your withdrawal request by email.

Once you have notified us of your decision to withdraw, you must return the relevant print(s) to us without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.

Where the right of withdrawal applies, we will reimburse the applicable payments received from you for the returned item(s), including the applicable standard delivery charge, in accordance with applicable EU consumer law. We may withhold reimbursement until we have received the returned item(s), or you have provided evidence that you have sent them back, whichever occurs first.

You are responsible for the direct cost of returning the item(s), unless we have agreed otherwise or applicable law requires us to bear those costs.

You should handle the print(s) only to the extent necessary to establish their nature, characteristics and functioning. Where permitted by law, you may be responsible for any loss in value resulting from handling beyond what is necessary for this purpose.

Please note that the statutory right of withdrawal is subject to certain legal exceptions. Nothing in this Returns Policy limits any mandatory consumer rights that apply to you under the laws of your country of residence.

If your fine art print arrives damaged, defective, or incorrectly printed, please contact us at hello@carlacoulson.com and we will arrange an appropriate replacement or other remedy.

For prints damaged in transit, please notify us within 7 days of receiving your order and provide photographs of both the damaged print and the packaging. This helps us process your claim with the carrier.

If your order is lost in transit or you have received an incorrectly printed item, please contact us as soon as possible at hello@carlacoulson.com.

These rights are separate from, and do not limit, any statutory consumer rights that apply to your purchase.

Fine art prints purchased during a sale or promotional period are subject to the same returns policy as full-price purchases.

For customers outside the European Union, sale items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

For customers in the European Union, any statutory consumer rights that apply to the purchase, including the right of withdrawal where applicable, remain unaffected by a sale or promotional price.

We want you to be delighted with your Carla Coulson fine art print. Because each print is produced specifically for your order, we ask that you take care when selecting your artwork.

If you are unsure about a particular print or have any questions about your order, please fill out our Contact Form or email us at hello@carlacoulson.com before purchasing and we will be happy to help.