Shipping Information
We want your fine art print to arrive safely and beautifully. Every print is made to order and carefully prepared for delivery.
Do you ship worldwide?
Yes. We ship our fine art prints worldwide, with shipping costs calculated at checkout before payment.
If you are based in Australia, New Zealand, or Canada, we also work with authorised local partners who can print, frame, and deliver your artwork locally. We recommend using these services where available, as local production and delivery may offer significantly shorter lead times.
Australia & New Zealand: Forman Picture Framing
Canada: On The Wall Framing
When will I receive my print?
All of our fine art prints are custom printed to order, so your artwork is made especially for you.
Orders are generally processed within 2–3 business days of being placed. From processing through printing and delivery, please allow approximately 9–15 business days, depending on your destination.
Orders placed over a weekend or bank holiday will be processed within 2 business days from the following business day.
You will see an estimated delivery time for your destination at checkout.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including severe weather, natural disasters, customs delays, or courier service disruptions. Any available updates regarding courier delays will be reflected in your tracking information.
How will my print be delivered?
All fine art prints are carefully rolled and shipped in reinforced cardboard tubes to help protect the artwork during transit.
Our prints are produced on acid-free heavyweight Hahnemühle FineArt paper, selected for its exceptional quality and archival properties.
Can I track my order?
Yes. All fine art prints are shipped using a courier service.
Once your order has been dispatched, you will receive a tracking number via email so you can follow its progress.
Will I receive a Certificate of Authenticity?
Yes. Limited Edition Prints are accompanied by a Certificate of Authenticity, dated and signed by Carla Coulson and featuring a security hologram.
The certificate is sent separately from the print and should be kept safely with your artwork. It identifies the title of the print, edition number, and printing material.
Do you accept returns?
Please refer to our Returns Policy for full information about returns and eligibility.
Still have a question?
If you have a question about shipping, delivery, or your order, please visit our Frequently Asked Questions page first. You may find that your enquiry has already been answered there.
If you can't find the information you're looking for, please email us at hello@carlacoulson.com and we'll be happy to help.
